Zoom’s primary company-owned end-user support center is in Boston, Massachusetts in the US. Support for our worldwide customers is available from this center. Zoom’s resellers and distributors are also good sources of support.

Except for holidays and emergencies (such as hurricanes), this office is open from 6 a.m. to 8 p.m. Eastern time Monday through Friday. (The Eastern Time Zone is the same one used for New York City. When it’s 6 a.m. Eastern Time, it’s normally 11 a.m. in London.)

Phone and Chat support are available for Zoom products that are in warranty. Before you call, please take note of your product serial number. The support technician will ask you for this information to ensure proper handing of your call.

Out-of-Warranty product support is available through our product support pages and SmartFacts Q&A Search Engine. If you cannot find the answer you need, you may send us an e-mail by clicking on the Personal Assistance link below. We will provide e-mail support for products outside of warranty on a best-effort basis. Resolutions are not guaranteed.

2010 Holiday Schedule

Here is the Boston office’s contact information:

E-mail: Personal Assistance
Fax: (617)753-0902
US Telephone Numbers to speak with someone in English or Spanish:

   (617) 753-0961   ADSL/DSL products
   (617) 753-0962   Dial-up modems, Bluetooth, and ZDTV products
   (617) 753-0968   VoIP/Skype products
   (617) 753-0963   Cable modem products
   (617) 753-0965   3G Mobile Broadband and Wireless LAN products
   (617) 753-0962   All other products and issues

You can call the numbers shown above or you can call a European number that is forwarded to the Boston office. The European numbers are listed below.

Portugal: +35 1221451012
Spain: +34 911516304
Switzerland: +41 435000369
UK: +44 2033180660
UK (alternate): +44 1618840074
Other (US number): (617)753-0967

For warranty and repair work, you need an RMA number. Please call this number at our Boston office: (617)753-0023. You can also request a return authorization by emailing to RMArequest@zoom.com